Provides an environment focused on safety that minimizes adverse patient outcomes and work related illness and injury. Identifies real and potential problems affecting the nursing service, problem solves and implements solutions with follow through and communication. Consults with patients/families through primary nurse request, direct family requestor, direct assessment of patients/ family response to hospitalization. Assesses patient/ significant other survey responses regarding nursing care services and makes improvements. Assumes responsibility for staffing and scheduling of personnel. Assignments reflect appropriate utilization of personnel considering the scope of practice, competencies, patient needs and complexity of care. Assists in the development and implementation of new and ongoing service programs to ensure quality nursing and patient care programs consistent with hospital mission and patient needs. Meets all required competencies for department, unit and/or hospital. Responsible for performing all other duties as assigned.