St. Joseph’s Healthcare System is recognized for the expertise and compassion of its highly skilled and responsive staff. The combined efforts of the organization’s outstanding physicians, superb nurses, and dedicated clinical and professional staff have made us one of the most highly respected healthcare organizations in the state, the largest employer in Passaic County, and one of the nation’s “100 Best Places to Work in Health Care”.
With minimal and indirect supervision, oversees the day-to-day non-managerial and technical activities of the Outpatient Laboratory in accordance with all current policies and procedures.
Collects blood specimens from outpatients by venipuncture or skin puncture and instructs patients in proper collection of urine and various body fluids according to physician's orders. Uses established guidelines for proper collection and processing of samples. Explains collection procedures and provides general testing information as needed to facilitate patient understanding and reduce patient anxiety. Responds appropriately to physical status change of patient, i.e., weakness, fainting, etc. and contacts Rapid Response as needed. Reviews physician's orders and places orders in the LIS or HIS. Consults with laboratory staff and physicians on unusual , non-standardized or illegible test orders. Schedules staff to ensure adequate daily coverage. Communicates to immediate supervisor any staffing issues. Leads training of new staff and students by means of manuals, demonstration of techniques, and hands-on practice in phlebotomy and specimen collection. Trains all new staff in the use of all applicable computer systems needed for the input and retrieval of patient data. Maintains productivity statistics. Monitors daily workflow and notifies manager of issues. Addresses customer inquiries and complaints and refers customers to immediate supervisor as needed. Orders and maintains adequate supplies for the outpatient area. Proficient knowledge of all applicable computer systems and their functions. Meets all required competencies for department, unit and/or hospital. Responsible for performing all other duties as assigned. Special Projects
Work requires a High School diploma or equivalent and a minimum of two years of previous work related experience. Graduated from an accredited Medical Assistant program. Must have and maintain current certification or registration from an accredited institution, e.g.: AAMA, NHA, AMT. Bilingual preferred.