• Clerical Supervisor

    Requisition ID
    Shift Hours AM/PM
    Position Type
    Regular Full-Time
  • Overview


    St. Joseph’s Healthcare System is recognized for the expertise and compassion of its highly skilled and responsive staff. The combined efforts of the organization’s outstanding physicians, superb nurses, and dedicated clinical and professional staff have made us one of the most highly respected healthcare organizations in the state, the largest employer in Passaic County, and one of the nation’s “100 Best Places to Work in Health Care”.



     Job Overview


    Responsible for the supervising and coordination of departmental activities. Main workflow and operations which ensures prompt and accurate collection of patient demographic and Insurance information. Ensures excellent customer service, efficient patient flow, effective communication with patients, physicians and other hospital departments. The primary goals are Patient, Customer, Physician satisfaction and accurate billing practices.


    Responsible for maintaining adequate, cross trained, customer service staff. Ensures the staff functions are performed efficiently and accurately. Supervisor to perform Quality reviews weekly/monthly basis, error identified QA log by employee to include reporting findings to the Director. This initiative is utilized for re-training, and communicating Quality Issues to the employee for performance improvement. Responsible for using and understanding "systems" related to Registration. (i.e.: ADT, Invision, INFINITT, Insurance Verification, Medical necessity, Paynav, etc). Ensure statistical data is maintained, monitored, and reported. Changes to be made based on data when needed. Oversees effective fiscal management of pre-certification and verification of benefits for Patients prior to services being rendered. Coordinates alternative resources for financial and clinical patient needs when pre authorization is denied or patient requires financial counseling. Responsible to work collaboratively with Director, Billing Analyst to review Denials from PFS. Analyzes report, summarizes findings, develops and implements an action plan with Director and Billing Analyst. Meets all required competencies for department, unit and/or hospital. Responsible for performing all other duties as assigned.


    Work requires a High School diploma or equivalent, some college desirable and three to five years of previous work related experience. Work requires analytical ability, technical, computer literacy, managerial, mathematical and writing skills needed to supervise employees and resolve issues.


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