St. Joseph’s Healthcare System is recognized for the expertise and compassion of its highly skilled and responsive staff. The combined efforts of the organization’s outstanding physicians, superb nurses, and dedicated clinical and professional staff have made us one of the most highly respected healthcare organizations in the state, the largest employer in Passaic County, and one of the nation’s “100 Best Places to Work in Health Care”.
Responsible for clerical duties including but not limited to scheduling patients for office visits. Registers patients ensuring that all registrations include appropriate information regarding the patient's demographic, insurance, payment status and responsibility information .Great Customer service skills Bilingual preferred.
Answers telephone, screens and directs patient calls to appropriate services/area. Takes Accurate messages. Prioritizes calls, responds to inquiries, and explains office guidelines concerning costs and services provided Registers patients for New and Revisit appointments. Updates and verifies all demographics and insurance information including other pertinent data at each visit according to area policy and procedure.. Greets and assists patients in completing required forms and obtains and verifies medical insurance coverage information. Notifies supervisor or physician of patients requiring immediate attention. Schedules accurate appointments based on patient needs and area specific policies. Effectively prioritizes patient/physician schedule according to appointment volume (schedule patient/walk-in patient) with physician availability optimizing efficient work flow operations. Collects, calculates & records correct co-pay and or charges, accurately reconciling cash/credit slips against receipts and enters into data base daily according to area policy & procedure. Reviews and follows up on Missing Billing Slips. Drops corrected bills using area specific computer software following proper policy and procedure. Reviews, corrects, enters, and drops hospital bills. Follows up no shows at end of day and documents according to unit specific policies and procedures. Reminds patients of scheduled appointment Maintains current knowledge in areas of responsibility by attending meetings as assigned, incorporating informational memos/e-mails/directives. Accurately inventories and monitors office supplies pertinent to their area, notifying manager or designee when supply levels are low. Performs related clerical duties such as photocopying, faxing, and scanning, etc. Meets all required competencies for department, unit and/or hospital. Responsible for performing all other duties as assigned. Special Projects
Work requires a High School diploma or equivalent and less than one year of previous work related experience. Work requires communication skills needed to frequently answer telephone calls and work with multiple interruptions and still sustain positive communication.