• Sr PC Technician

    Requisition ID
    2018-12690
    Shift
    Day
    Category
    Information Technology
    Shift Hours AM/PM
    8:00AM-4:30PM
    Position Type
    Regular Full-Time
  • Overview

     

    St. Joseph’s Healthcare System is recognized for the expertise and compassion of its highly skilled and responsive staff. The combined efforts of the organization’s outstanding physicians, superb nurses, and dedicated clinical and professional staff have made us one of the most highly respected healthcare organizations in the state, the largest employer in Passaic County, and one of the nation’s “100 Best Places to Work in Health Care”.

     

     

    Job Overview

    Responsible for assuring complete and timely resolution of Client Service issues and acts as a backup to the Supervisor.  Acts as a liaison between the client and the IT department. Attends key meetings and interfaces with department heads in order to help improve IT relations and facilitate issue resolution by serving as an escalation point for unresolved issues.  Responsible for managing the Client Services ticket queue and assigning tickets to PC Techs and IT Associates as appropriate; coordinating the delegation of projects and tasks.

    Responsibilities

    Works in a normal patient care area or office environment where there are relatively few physical discomforts due to dust, dirt, noise and the like.

    Works with equipment or performs procedures where carelessness would probably result in minor cuts, bruises or muscle pulls.

    Works in an area in which there is exposure to hazardous chemicals or carcinogenic agents which requires caution and use of established safety guidelines and equipment.

    Works in an area in which there is exposure to radiation which requires caution and use of established safety guidelines and equipment.

    Works in an area in which there is exposure to radiation which requires caution and use of established safety guidelines and equipment.

    Works in an area that is very uncomfortable because of extreme temperatures, noise levels, odors or other similar conditions.

    Work requires handling of hot liquids, toxic or flammable chemicals, or contaminated materials which requires caution and use of established safety guidelines and equipment.

    Works in close proximity to high voltage electrical current and/or moving machinery, or with power tools and equipment (table saws, drills, etc.) which requires caution and use of established safety guidelines and equipment.

    Qualifications

    Work requires the knowledge of theories, principles, and concepts normally acquired through the completion of an Associates degree and two to three years of previous work related experience OR an equivalent combination of education and prior experience.  CCENT (Cisco Certified Entry Networking Technician), ITIL (Information Technology Infrastructure Library) and MCSA (Microsoft Certified Solutions Associate) certifications preferred.

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